IP Cameras

Getting started

Opțiunea de setare Dropbox nu este activă/ nu funcționează
Pentru a folosi caracteristica Dropbox, trebuie să inserați un card MicroSD în cameră.
Can I link to more than one Dropbox account?
No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
What do the network lights mean?
Constant Light - Wired connection
Flashing every 0.2 seconds - Wireless Connection (default)
Flashing every 0.4 seconds  - WPS is connecting
Slow flash every 1.0 second  - Wi-Fi connected
How do I connect my Home View Camera?
Please refer to the installation manual included in your purchase.
What app do I need to use for my Home View Camera?
The Yale Smart Living Home View App. This is available through the App store for IOS or Play store for Android. 
Does my camera need to be fixed in place?
Yale’s Home View Cameras can either be fixed in place or freestanding.
How do I set up my username/password?
You create an account through the Yale Smart Living Home View App.
Do I need to be connected to Wi-Fi?
No, the camera can also connect using a standard Ethernet cable.

Using your Camera

Do these cameras have two-way audio?
Yes they do, you can listen or talk back with the built in microphone and speaker.
Will my cameras work at night?
Yale Home View Cameras offer the availability to record in colour during the day and switch to black & white at night by using the cameras built in infrared LED’s (IR). These will cover a range of distances and be specified within the logo on the product box.
When an SD Card is inserted does this automatically record?
Yes, however this is an optional extra and does not come as part of the Home View Camera kit.
Can my whole family log in to the same camera?
Yes, anyone can log in using the same username/password as the main user. 
How do I capture images/video?
You can save and share images or videos via Dropbox but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.


I cannot connect to the app
Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.If you’re still experiencing problems then contact us.
I'm having trouble syncing the time with my phone app
Please make sure you have updated the app to the latest version.
I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
Please go onto the app, on the home page before accessing camera, click on ‘About’, then ‘General’ and ensure the option 'only stream connected to Wi-Fi' is off.
I'm getting motion detection alerts, but have no recorded footage of the event
The alerts are there to prompt you to view via the app for live footage. However you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected. 
I can’t connect wirelessly to my router
Please press the reset button on the camera, followed by the WPS button on the router and re-try to connect. Make sure you do not connect using the cable first, as this requires you to connect only using the wired option. If you do happen to have the cable connected, remove it and go through the reset process again.
I have connected via Ethernet cable but cannot get Wi-Fi to work?
To move from a wired network to Wi-Fi you will need to delete the camera from your account, reset it to the factory settings and set it up as a new camera. 
I have forgotten my user account / password
You can reset your password by entering your email address on the Forgot Password form.
How can I restore my camera to factory settings?
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.