ENTR Getting started Which smartphones support the ENTR™ App? Apple: 4S, 5, 5S, 6, 6+ with iOS 7 or higher. Samsung: Galaxy 4S, 5S, 6S (all models); NOTE 3, NOTE4 with Android 4.3 and higher. Naxos: 4 and 5 with Android 4.3 and higher. LG: G2, G3 and G4 with Android 4.3 and higher. No Windows Phones yet Close Can all family members have access to ENTR™'s smartphone App? Yes, if they have a compatible smartphone. The smartphone app can be downloaded for free from the App Store or Google Play. With the administrator’s permission, the user can then operate ENTR™ based on the scheduled authorizations. Close Can I pair two different types of readers to the same lock? No, every door unit can only be paired either with a Fingerprint reader or a Touchpad reader – not both at the same time. Close Who can access the ‘settings’ menu? Only a master user can access the settings menu by using their personal code or fingerprint. Close How many users I can operate ENTR™ using the fingerprint reader? ENTR™ supports up to 20 different Remote Control units, 20 app users and 20 Fingerprint users all at the same time. Close Is ENTR™ also suitable for use on external doors? Can I mount the door code/fingerprint module on an unprotected outer wall? ENTR™ is suitable for external doors, as long as the electronic part of the door unit faces an interior. The door code/fingerprint modules are suitable for outdoor use, and can be mounted on the outer wall. Close What cylinder lengths are available? The internal lengths start from 35mm and go up from there in 5 mm increments. External dimension are the same as a normal mechanical cylinder. For specific details, please contact your local dealer. Close Do I have to order the same cylinder length as my old cylinder? Yes, as the cylinder length should fit the door’s thickness. Pay attention to the shape of the escutcheons, which might require a longer cylinder dimension if it isn't flat. Close Will I be able to install ENTR™ on my existing front door? The ENTR™ lock can be retro-fitted to most of available door types with ease. There’s no need to make any changes to your existing door or provide wiring for a power supply. Simply remove your existing cylinder and replace with ENTR™. Close Is it possible to operate two or more ENTR™ door units with a single Remote Control? No. To ensure security, each Remote Control is specific to each ENTR™ smart lock system and can only operate it’s designated door unit. Close Using your Lock How can I create a virtual key? Every ENTR™ system has an administrator, generally one of the homeowners. The administrator can create and distribute virtual keys for other users with his/her smartphone app. The app creates an encrypted virtual key on the administrator's smartphone and the lock itself using a unique verification process. This allows the administrator to distribute virtual keys and turn them off whenever necessary. Close Do I need to connect to the Internet or Wi-Fi to operate ENTR™? No. ENTR™'s app uses Bluetooth to communicate with the door unit, eliminating the need for an active network. Close What are ‘virtual keys’? A virtual key is actually a permission saved in an encrypted format to a user's smartphone app and in your ENTR™ lock. Close Is it possible to use a different charger for ENTR™, rather than the supplied one? And can the ENTR™ charger be used to charge other home appliances? No. The ENTR™ uses a different voltage than standard mobile phone chargers. Switching between chargers might harm the ENTR™unit or conversely, the device you are trying to charge. Close Is it possible to operate ENTR™ while it’s batteries are being charged Yes. ENTR™ will continue to function without interference during charging. Close If ENTR™ is in manual mode and the door closes, how can I lock the door? Press “5” to wake the unit up. Then press “1” followed by “#”. Close How do I control access to my home with ENTR™? The ENTR™ system provides a variety of devices and methods to operate it: Remote Control, Touchpad, Fingerprint Reader and the ENTR™ Smartphone App. All of these methods and convenient and easy to use, allowing you to choose what responds to your needs. With all of them, you can easily add, remove or change permissions using a simple user-friendly interface. Close What does “automatic locking” mean? This means that ENTR™ will automatically and completely lock itself whenever it senses that your door is shut or closed. The automatic locking feature can be turned off at any time by changing its settings from either the lock or the ENTR™ Smartphone App. Close Does ENTR™ provide an audit trail of activity? Not currently, ENTR™ does not keep any events log. Close Can I silence the open door alarm without closing the door? Yes. Simply touch the control panel or the slides on both sides of the indoor unit. Close Is it possible to combine the ENTR™ system with other smart home interfaces? Yes. ENTR™ can be connected to additional smart home components, but requires the creation of an interface by your service provider. Close Can I continue to use a key? Yes. The ENTR™ system includes a mechanical key that allows you to unlock your door from the outside and using a door knob from the inside. Close Can I use a variety of ENTR™’s access control devices together? Yes. It is possible to use any combination of the access control devices. ENTR™ can be operated with up to 20 different Remote Control units; 20 distinct personal codes on the Touchpad; a Fingerprint Reader that identifies up to 20 users; as well as multiple smartphone app users. They can work together, separately or any combination. Close Is ENTR™ easy to operate for everyone in my family? Yes. The system is equipped with a user-friendly screen and configuration process. An easy to understand manual, including illustrations, explains everything you and everyone in your family need to know. You’ll also find operating instructions for ENTR™ accessories, including the Remote Control and Fingerprint Reader. Close Troubleshooting What if my smartphone is lost or stolen? Simply download the app to your new smartphone, and then with the initial code you first defined, you’ll be able to transfer permissions to your new smartphone and cancel the old smartphone’s app. Close How often will I need to charge the batteries? A fully charged battery will on average, last approximately three months, depending on family structure and frequency of use. When the battery runs low, it will sound an alarm, alerting you to connect it to the charger (supplied with the original package), or to the optional wireless charger, until fully charged – about four hours. Close How do I restore the factory default settings? Only a master code can initiate a “factory reset”. To do that, go to settings mode, select “device”, and “factory reset”. Close What happens to the stored data when I remove or change the batteries? User data (names, fingerprints and codes) are stored within the reader’s memory and are not erased when taking out the batteries. After replacing the batteries, only the date and time will need to be reset. Close If a phone is lost, can it be neutralized? Yes. You can disable any remote control by simply deleting it in the ENTR™ unit and it takes less than a minute. Close If a remote control is lost, can it be neutralized? Yes. You can disable any remote control by simply deleting it in the ENTR™ unit. It takes less than a minute. Close